Shuttle and Courtesy Car Policies



CUSTOMER SHUTTLE INFORMATION

Courtesy shuttle transportation is available for your desired destination within 10 miles of the dealership, and we will pick you back up after your MINI is ready to go. We do utilize Uber when possible and will cover the cost of the ride. Please contact the service department in advance to reserve your shuttle ride.


 COURTESY CAR POLICY

At MINI of Portland, we offer a courtesy vehicle for your convenience during maintenance and repairs when you schedule an appointment in advance and reserve a car. We kindly request your cooperation in following a few basic policies while driving your courtesy car:

·         Complimentary courtesy cars are provided on an appointment basis and cannot be reserved online. Please call the service department in advance at 503-291-2960 to reserve your car.

·         Due to insurance regulations you are required to provide proof of full-coverage insurance.

·         You must be 21 years of age to drive the courtesy car.

·         The driver of the courtesy car will need to present a valid drivers license and credit card for incidental purposes.

·         Payment of all traffic, parking, or damages to the courtesy car are the responsibility of the driver.

·         You are authorizing the use of the listed credit card for payment of any traffic, parking, or other violations while the courtesy car is in your possession.

·         Please ensure the courtesy car is inspected with our porter staff before you take possession of the vehicle. All damage not noted on the original condition report are the responsibility of the driver.

·         We are not responsible for personal property left in the vehicle.

·         In case of a motor vehicle accident you must provide a police report and provide a claim number from your insurance company and the time of the accident and prior to vehicle return.

·         Smoking and pets are not permitted in our loaner vehicles. A $250.00 detailing fee will apply.

·         In an effort to maintain an ample inventory of courtesy cars for all MINI of Portland clients, courtesy cars must be returned within 24 hours of completion of service, unless otherwise arranged with your service advisor. Otherwise a late fee of $35.00 a day will be applied.

·         The use of a courtesy car for a "Fast Service" maintenance appointment voids the 90-minute "Fast Service" guarantee and will extend the amount of time we need with your vehicle.

·         The loaner vehicle must be returned with the same level of fuel as when you took possession. MINI of Portland reserves the right to charge you $6.00 per gallon to bring the vehicle back to the same level of fuel.

·         Due to the popularity of the courtesy car program, MINI of Portland often utilizes Enterprise Rent-A-Car to ensure customers have access to transportation. We understand it can cause a delay for you to be transported to Enterprise, but we are happy to cover the cost of the rental.

·         MINI of Portland reserves the right to refuse to loan out a courtesy car to anyone if they violate these policies.  

 

Thank you for your continued patronage and for abiding by the policies that make it possible to provide this service to you.

 

Thank you and enjoy the ride.

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